The Nguyens received a non-renewal notice from Farmers Insurance citing roof condition as the reason. Like many such notices, it came with a 60-day deadline and very little guidance on how to respond or what specifically the insurer was objecting to.
The 18-year-old roof had never had a formal professional inspection. The Nguyens had maintained it well — cleaning gutters, addressing small visible issues promptly — but had no documentation. Against an insurer with an algorithm and satellite imagery, undocumented good maintenance means nothing.
We followed a systematic process to assess the situation and develop the right solution:
Formal inspection and full documentation protocol
Identified legitimate issues: three vent boots showing cracking, minor ridge cap deterioration
Repaired identified issues before RoofMaxx treatment
Applied RoofMaxx treatment across all roof surfaces
Issued 5-year certification with comprehensive inspection report
Drafted formal response letter to Farmers underwriting with full documentation package
Targeted repairs ($800) + RoofMaxx treatment ($5,218) + professional certification report = complete documentation package demonstrating roof fitness for another 5+ years.
Non-Renewal Reversed
Farmers reversed the non-renewal decision within 10 days of receiving our report. Policy renewed at existing terms. Total investment: $6,000. Replacement quote from another contractor: $37,500.
“Everything was documented this time. Infinite Roofing gave us the paper trail we needed to fight back. And we won.”
— Thanh Nguyen, ClovisIf your insurance company is demanding a roof replacement, or if you’ve been told your roof needs to be replaced but you’re not sure, we can help. Our free inspection will give you an honest assessment and explore all your options.
