Three weeks before closing, the buyer's inspector flagged the roof as 'at or near end of useful life' and recommended full replacement as a condition of the sale. The seller received the report on a Friday. The buyer's agent was already discussing backing out.
The seller had budgeted for the sale but not for a $42,000 surprise. Replacing the roof would eat all of the expected net proceeds. Killing the deal would mean relisting, delays, and a market that had already moved on.
We followed a systematic process to assess the situation and develop the right solution:
Emergency same-day inspection scheduled (Friday afternoon, San Jose)
Detailed assessment: 16-year-old roof, granule loss, no active leaks
RoofMaxx qualification test: passed
Written certification prepared for buyer's agent and lender review
Treatment completed the following Monday
Closing proceeded on original date, Wednesday
RoofMaxx treatment plus a 5-year certification letter suitable for lender and buyer review. Total turnaround from emergency call to completed treatment: 5 days.
Sale Closed
Sale closed on schedule. Seller paid $5,800 for RoofMaxx vs $42,000 for replacement. Buyer accepted the certification and proceeding with confidence in the roof's condition.
“I called on a Friday thinking my deal was dead. It closed on Wednesday. I don't know how they turned it around that fast but I'm grateful.”
— Linda C., Listing Agent, San JoseIf your insurance company is demanding a roof replacement, or if you’ve been told your roof needs to be replaced but you’re not sure, we can help. Our free inspection will give you an honest assessment and explore all your options.
