Pacific Valley Property Management managed 47 rental and commercial properties across the Central Valley. Their previous roofing vendor relationship had broken down — slow response times, inconsistent quality, and zero proactive communication about developing issues.
The core problem: roofing is a cost center that property managers want to forget about. What they actually need is a partner who proactively flags problems before they become emergencies, prices fairly, and documents everything for owner reporting.
We followed a systematic process to assess the situation and develop the right solution:
Portfolio audit: full inspection of all 47 properties over 6 weeks
Prioritization matrix: emergency, 12-month, 24-month, 36-month
Annual maintenance calendar built for each property
Emergency response SLA: 4-hour callback, same-day assessment for active leaks
Monthly reporting package for each property owner
Volume pricing structure agreed for the portfolio
Ongoing maintenance program covering emergency response, annual inspections, RoofMaxx treatments where applicable, and full documentation support for property owners and lenders.
47 Properties Under Management
3-year partnership managing all 47 properties. Zero missed emergency responses. 12 properties treated with RoofMaxx to defer replacement. 8 properties re-roofed when genuinely needed. Full documentation archive maintained for every property.
“We've tried three other roofing companies and none of them thought like a property manager. Infinite Roofing actually tracks our portfolio for us. That's what we needed.”
— Operations Director, Pacific Valley Property ManagementIf your insurance company is demanding a roof replacement, or if you’ve been told your roof needs to be replaced but you’re not sure, we can help. Our free inspection will give you an honest assessment and explore all your options.
